Managed Services · LucidOntos Professional Support

AI does 80% of the migration.
We deliver the last mile.

LucidOntos Managed Services pairs the AI-Assisted Data Migration platform with a senior team of data engineers, architects and reliability experts — so your most complex enterprise migrations ship on time, on budget, and on policy.

SOC 2 · ISO 27001 aligned 24×7 incident response (Enterprise) Deployed in 40+ regulated enterprises

At a glance

60–80%
auto-mapped by AI
20–40%
we deliver as services
<12 wks
typical first cutover
100%
reconciled before go-live

Numbers reflect typical Tier-1 enterprise programs (Oracle / SAP / Teradata → Snowflake · Databricks · Fabric · BigQuery).

Why a managed service

The AI handles the volume. People handle the judgement.

Enterprise migrations fail on the 20% the AI can't see — undocumented business rules, legacy edge cases, regulator commitments, and the politics of cutover. That's where our team lives.

Complex sources, multi-target

SAP ECC + Oracle Financials + Teradata converging into Snowflake and Databricks — with one ontology, two consumers.

Regulated by default

PII, BCBS 239, GDPR, HIPAA, GxP. We design lineage, masking and reconciliation as evidence, not afterthought.

Cutover without downtime

Dual-run, shadow-write, ledger reconciliation, controlled cutover windows — rehearsed before they're real.

Hand-off you can own

Generated code, DAGs, runbooks and tests live in your repos. No lock-in, no consulting tax to keep the lights on.

Run the platform with you

Reliability engineering, on-call rotation, incident response and quarterly health reviews after go-live.

Architects on call

A named principal architect from day one — designing the ontology, defending it in steering, evolving it as you grow.

Service tracks

Five tracks. One delivery team.

Mix and match — or take the full programme. Every track plugs into the same workspace your team already uses.

Discovery & Architecture

Map the estate, draft the portable ontology, and pick the right target architecture before anyone writes code.

  • Source inventory across SAP, Oracle, Teradata, SQL Server, files and SaaS
  • Portable ontology v1 with PII, lineage and SCD policies baked in
  • Target reference architecture (Snowflake / Databricks / Fabric / BigQuery)
  • Cutover, rollback and dual-run strategy with the platform team
  • Risk register, RACI and milestone plan signed off by steering

Migration Engineering

Deliver the 20% the AI can't auto-resolve — bespoke transforms, regulator-driven rules, deep edge cases.

  • Custom mappings for non-trivial joins, FX, hashing, SCD2 and dedup
  • Reusable transform library aligned to your ontology
  • Reconciliation contracts (row counts, checksums, key aggregates) per batch
  • Performance tuning of generated code on your warehouse / lakehouse
  • Hand-off package: code, tests, DAGs, lineage, runbooks — in your repos

Cutover & Go-Live

Take you safely from dual-run to source-of-truth, with rehearsed cutover and zero unplanned downtime.

  • Cutover runbook with named owners, timings and reversal steps
  • Shadow-write and dual-read verification across critical domains
  • Pre-cutover reconciliation, freeze and ledger checks
  • Live war-room support across the cutover window
  • Day-2 stabilisation, hyper-care and exit criteria sign-off

Managed Run (24×7)

Operate the pipelines with you. Reliability engineers, on-call rotation, monthly health reviews.

  • 24×7 monitoring, incident response and root-cause analysis
  • On-call rotation with documented escalation paths
  • Patch, upgrade and platform regression management
  • Monthly reliability and reconciliation health report
  • Quarterly architecture review with your data leadership

Governance & Audit Enablement

Turn the migration into evidence — for regulators, internal audit and the next acquisition.

  • Lineage and PII matrix exportable to GRC tooling
  • Per-batch reconciliation evidence with timestamps and signatures
  • Policy-as-code library (masking, retention, residency)
  • Audit walkthroughs with regulators and internal risk teams
  • Reversibility report: what's generated, what's hand-edited, what would cost a rewrite

Enablement & Center of Excellence

Stand up your own migration practice on top of LucidOntos — so the next 50 migrations cost a fraction of the first.

  • Role-based training for engineers, stewards, architects and stewards
  • Internal CoE playbook, templates and review gates
  • Office hours and embedded pairing with your platform team
  • Certification path for LucidOntos practitioners
  • Quarterly maturity assessment against an enterprise benchmark
How we engage

A predictable path from kickoff to steady-state.

Fixed-fee discovery, milestone-based delivery, optional managed run. You always know what comes next.

011–2 weeks

Discover

Working sessions with your data, security and business owners. We profile the source, draft the ontology and shape the target.

Outcome: Signed delivery plan, fixed scope, named team

023–6 weeks

Design & Pilot

Stand up the workspace, ship one end-to-end domain (e.g. Customer or Finance) into the target — with reconciliation.

Outcome: Production-grade pilot, validated architecture

038–20 weeks

Scale & Cutover

Roll out remaining domains in parallel waves. Rehearse cutover. Dual-run. Hand over code, DAGs, runbooks.

Outcome: Source-of-truth on the new platform

04Ongoing

Run & Evolve

Optional managed run, quarterly architecture reviews, ontology evolution as the business changes.

Outcome: Predictable cost, no platform debt

Support tiers

Pick the level of cover that matches your risk.

All tiers include access to LucidOntos Professional Support engineers and the AI-Assisted Migration platform.

Essential

Self-driven teams that want expert backup when it matters.

  • Named technical account manager
  • Architecture office hours (4h / month)
  • Access to the LucidOntos solutions library
  • Quarterly platform health review
  • Email & ticket support, business hours

Response: Next business day · P1 within 4h

Coverage: Business hours, your primary region

Discuss Essential
Most chosen

Enterprise

Active programmes shipping into production with regulated data.

  • Principal architect + delivery lead embedded part-time
  • Bespoke mapping, transform and cutover engineering
  • Reconciliation, lineage and audit evidence packs
  • Pre-cutover dress rehearsals with our reliability team
  • Monthly steering review with your CDO / VP Data

Response: P1 within 1h · P2 within 4h, 24×7

Coverage: 24×7 incident response, multi-region

Discuss Enterprise

Mission Critical

Regulated enterprises running LucidOntos as core infrastructure.

  • Dedicated reliability pod (SRE + data engineers)
  • Operate pipelines & cutovers as a managed service
  • DR drills, chaos exercises and capacity planning
  • On-site presence for critical cutover windows
  • Direct line to LucidOntos engineering leadership

Response: P1 within 15m · 24×7 follow-the-sun

Coverage: 24×7 managed run, named on-call pod

Discuss Mission Critical
Built for

The hardest migrations in regulated enterprises.

Core banking & insurance modernisation

Mainframe and Oracle cores into Snowflake / Databricks with BCBS 239–grade lineage and reconciliation.

SAP ECC → S/4 + lakehouse

Converge SAP, non-SAP finance and operational data into one ontology, two consumers.

Teradata / Netezza retirement

Decommission legacy EDW with parity testing, ledger reconciliation and zero-downtime cutover.

M&A data integration

Fold an acquired company's estate into the parent ontology — fast, governed, reversible.

Cloud-to-cloud replatform

Move from one warehouse / lakehouse to another without a full rewrite of consumers.

Regulated AI & analytics enablement

Land governed, masked, lineage-rich data into the platforms your AI and BI teams already use.

Talk to the team

Bring your hardest migration. We'll scope it in a week.

A 45-minute working session with a principal architect from LucidOntos Professional Support. Walk away with a delivery shape, milestone plan and indicative team & cost.

  • Named principal architect on day one
  • Fixed-fee discovery, milestone-based delivery
  • Code, DAGs and runbooks land in your repos
  • Optional 24×7 managed run after go-live
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